I’d like to purchase an item. What do I do?
To purchase an item, click on it to get to the detailed page for that item. From here, you can specify the quantity you want, along with any other selectable information that might be available on that product (like sizing of clothing items or colour choice). Once you’ve added an item to your shopping cart, you can either continue shopping or you can proceed to check out.
How can I be sure my clothing purchases will fit properly?
The manufacturer’s sizing measurements can be found in the description of each clothing item. These measurements should help you make the best choice. If you do not see this information, or have any further questions please send an email to: firstname.lastname@example.org please include your question and contact information. We will be happy to answer any questions you may have.
Can you give me any more information on a product before I buy?
Should you require further product information, than what is listed on the site, please send an email to: email@example.com Please include your question and contact information. We will be happy to answer any questions you may have.
How is the total calculated?
When you view your shopping cart, the sub-total before taxes and shipping are displayed to give you an idea of what the total for your order will be. Once you have provided your billing and shipping information, taxes and shipping are calculated and the final total is displayed for you to review and confirm prior to final checkout/payment.
How are taxes calculated?
The amount of tax is based on the tax rate charged by the province where your order is shipping to.
How do I check out?
Once you have confirmed that all of the items you would like to purchase are listed in your shopping cart, click “Check out”. In the next steps you will be prompted to provide your billing and shipping information. You will be prompted to verify your order and submit your payment information. You will have one last chance to review and confirm you order, and when ready, your order will be processed after clicking Pay. Please do not press the Pay button more than once.
Do I need an account to place an order?
No. You don’t need to create an account to check out.
What payment options are available to me?
You can process purchases by submitting your Visa or MasterCard credit card with a valid expiry date during the check out process.
Is it safe to enter my credit card? Is the website secure?
All information, including credit card information is encrypted using Secure Socket Layer (SSL) 128-bit encryption. This means that any data sent from the user’s computer to Pay Pal’s eCommerce server to complete your transaction is completely secure.
Why are there already items in my shopping cart when I sometimes open the site?
This site has been designed to remember your order. So, if you don’t manage to complete it for some reason, you can always come back to it later and finish up. If there are items in your shopping cart that you don’t wish to purchase, simply delete any unwanted items when you view your cart.
Will I receive confirmation of my order?
Upon submitting your order online, you will immediately be directed to a page indicating that your order has been completed. Additionally, an order confirmation email will be sent to the email address you provided during checkout.
I did not receive confirmation of my order. What should I do?
If you have submitted your order but have not been immediately directed to a page indicating your order has been completed, do not click the submit button again. It is possible that the connection is slow due to high traffic volume on the site. The page should come up within a few seconds. Please also check the junk-mail box of your email. If, after several hours, you still cannot find your confirmation email, please contact us by email at: firstname.lastname@example.org
Can I change my order after it has been submitted?
In an effort to provide the best and most efficient customer service, we process all orders immediately after they are submitted. As such, we are unable to make any cancellations and/or changes to your order after it has been placed. We apologize for any inconvenience and appreciate your understanding.
How will my purchase appear on my credit card statement?
All purchases made through the Horizon Health Network eStore will appear on your credit card statement as payment to: Debbi J Promotions
How do my products ship?
All orders are processed, packaged and forwarded directly to your submitted ship to address via Canada Post Priority Parcel service. Should you have any special or rush shipping needs, please don’t hesitate to send us an email to: email@example.com to confirm that your needs may be met.
How quickly can I expect my order to arrive?
Orders are normally fulfilled the next business day from when they are received. Delivery time lines vary depending on the distance to the ship to address. All orders are shipping from Moncton, New Brunswick.
What if my item(s) arrive damaged?
All items are checked prior to stocking and prior to packing/shipping. We take the best precautions we can in safely packaging each item for its journey to you. Should your item arrive damaged, contact us by email at: firstname.lastname@example.org and we will address the situation immediately. All returns and/or replacements will be dealt with specifically on an individual case-by-case basis. Please do not ship goods back to us without first discussing your situation, as these shipments will be refused on our dock without proper identification. Thank you for your understanding.
What if I still have questions?
Please contact us at: email@example.com A site administrator is available from Monday to Friday (excluding Canadian statutory Holidays) from 9:00 a.m. to 5:00 p.m. (AST). We will strive to respond to you immediately — either with an answer or with a time-line for an accurate response.
Happy shopping and thank you.